Delivery Information

These are the recent changes to the way we deliver worktops due to corona virus.

The safety of our customers and colleagues is our highest priority, and due to the latest health warnings surrounding COVID-19 we have made some important changes to the way our deliveries are made.

Some of the safety steps we and our colleagues and couriers have taken include: All drivers and staff are reminded to maintain the highest hygiene standards at all times.

All delivery drivers are to deliver kerbside to the nearest access point. This will mean for your safety and the drivers safety you will have to arrange assistance for the worktops to be moved into your property. This means you will need at least 1 person to help from the vehicle into your ground floor room, garage or foyer. The driver will  stay at a safe distance away following the advice from the governments social distancing guidelines as safety is paramount.

Lead Times are normally 5 to 10 days on stocked items   (Sometimes this can be sooner)
Deliveries are covered between Monday to Friday 7am til 5pm

HOME DELIVERY PROCEDURE 

  • When a Customer Orders: Customers will be called within 24 to 48hrs of ordering to discuss a proposed or promised delivery date from the Home Delivery Team, Customers can normally choose a delivery day between Monday to Friday that suits best, however please note some parts of the UK are only covered on certain days of the week, this can be discussed when receiving the call from the Home Delivery Team
  • Day Before Delivery: Delivery confirmation will be sent in a text or email message the day before the delivery stating the two hour delivery window for the next day also containing tracking info of your goods.
  • Day of Delivery: Driver will call one hour or as close to prior arrival on the delivery day.
  • Driver Arrives: The driver will assist the customer with their goods into a downstairs room of choice or into the garage or ground floor building.
    (Please note: the driver will be on their own so this means you will need to arrange assistance meaning 1 or more able person or persons to help with the driver to move your goods into the location )

 

  • VERY IMPORTANT NOTICE: Even though we do our very best, Please leave room for error and make sure you have not booked a fitter or trade before you have received your worktops and checked they in new condition and all parts are accounted for as replacements and follow on items can take a little more time to sort, we cannot be held accountable for loss, damage or time schedules which are out of our control. This notice is in best interests of all our customers as we want our customers  to have the best possible experience when ordering from us. This is also noted in our terms and conditions.

Our website and email is available 24/7.
Our office hours are between 830am to 5pm Monday through to Friday and 830 to 1pm on Saturdays. Please call us with any questions you may have.

We are in contact everyday with our suppliers and couriers if there are any changes we will update this notice promptly.

ZONE1 AREA £25.00 inc vat

IP1, IP2, IP3, IP4, IP5, IP6, IP7, IP8, IP9, IP10, IP11, IP12, IP13, IP14, IP15, IP16, IP17, IP18, IP19, IP20, IP21, IP22, IP23, IP29, IP30, IP31, IP32, IP33

CO1, CO2, CO3, CO4, CO5, CO6, CO7, CO8,CO9, CO10, CO11, CO12, CO13, CO14, CO15, CO16.

ZONE2 AREA £40 inc vat
AL, B1, B2, B3, B4, B5, B6, B7, B8, B9, BA, BB, BD, BH, BL, BN,
BR, BS, CB, CH, CM, CR, CT, CV, CW,
DA, DE, DL, DN, DT, DY, E1, E2, E3, E4, E5, E6, E7, E8, E9,
EC, EN FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG,
IP24, IP25, IP26, IP27, IP28, KT,
L1, L2, L3, L4, L5, L6, L7, L8, L9, LA, LE, LN, LS, LU,
M1, M2, M3, M4, M5, M6, M7, M8, M9, ME, MK,
N1, N2, N3, N4, N5, N6 N7,N8, N9, NG, NN, NR, NW,
OL, OX, PE, PO, PR, RG, RH, RM, SE, SG, SK, SL, SM,
SN, SO, SP, SS, ST, SW, TF, TN, TS, TW, UB,
W1, W2, W3, W4, W5, W6, W7, W8, W9, WA, WC, WD,
WF, WN, WR, WS, WV, YO.

ZONE3 AREA £60 inc vat
AB, CA, CF, DD, DG, DH, EH, EX, FK, G, HS, IV, KA, KY,
LD, LL, ML, NE, NP ,PA, PH, PL, SA, SR, SY, TA, TD, TQ, TR,

ZONE4 AREA £90 inc vat
N IRELAND BT POSTCODES ONLY

Our deliveries are carried out by a specialist worktop courier and all products are handled with care from the warehouse right through to delivery completion.

We are dedicated to ensure that your kitchen worktops arrive to you in perfect condition and on time.

We are able to deliver most items from 5 Day  to 10 Days there are some parts of the UK that we cannot deliver to. With this in mind it is advisable to give us a call before proceeding with your online order so we can check delivery areas for you. Also please see our costs for delivery areas above.

Avoid Disappointment

To avoid disappointment we strongly advise all clients against booking of tradesmen for installations or removal of existing fixtures and fittings until goods have been received in a satisfactory condition, as due to circumstances out of our control such as traffic accidents and breakdowns to damaged items in transit etc do occur and will delay your delivery.

We can not and will not take any responsibility for delays caused by incidents out of our control. BUT please be assured we will do our upmost to rectify any problems that may occur.

OTHER IMPORTANT DELIVERY INFORMATION YOU NEED TO KNOW

Click here to read our terms and conditions for deliveries