Laminate Kitchen Worktops           0800 0752 777

PURCHASES
Making a purchase could not be easier. you can either, call us, order and pay over the telephone or go though to our online shop via the homepage were you can add your selections to the online cart and checkout were you will be asked for a few details that we need to be able to complete the order.

PAYMENTS
You can make your payment by credit or debit card. We accept Visa and Master card and most UK bank debit cards.

We may not be able to accept your order, or part of your order, due to one of the following reasons:

1. Authorization of your payment failed.

2. We made a pricing or product description error.

3. Item or items are out of stock or discontinued.

4. We do not deliver to your area.

ORDERS
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Sometimes with payment systems there are price discrepancies or mistakes or the system has failed or a mistake in the input of numerals on to a system. We will indicate acceptance of your order when we call you by phone to confirm your order with you. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you before delivery to ensure that the price is acceptable, If it is not we will cancel the order.
If there are any problems with an order, you’ll be contacted by email or telephone to inform you of the problem.

TAX CHARGES
The prices shown on this site already include VAT at 20%.

BACK ORDERS
If your item is not in stock, we will back order for you. You will always be emailed or called by telephone with the option to cancel your order if you would rather not wait.

DELIVERIES
PLEASE NOTE: FOR ALL DELIVERIES THERE MUST BE AN ABLE-BODIED PERSON ON SITE TO ASSIST THE DRIVER WITH THE WORKTOPS ON THE DELIVERY DAY. WE CANNOT GIVE A SPECIFIC TIME OF DAY. THE DRIVERS OPERATE BETWEEN 7AM TO 6PM.

Delivery is normally 2 – 10 working days on all products, Monday – Friday between 7.30am and 7.30pm
If there is likely to be problems with access please inform us by telephone at the time of order as your goods will most likely be delivered using a 30ft lorry.
We will call and advise you the date of delivery shortly after your order, normally the next working day.
A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If goods are signed for as “unchecked” no claim can be entered into.

ACCESS FOR DELIVERY LORRIES
Delivery shall take place kerbside at the address supplied by the customer. It is the responsibility of the customer to assist in unloading the goods at the point of delivery and accommodate the goods in to the address by way of two able-bodied assistants. Deliveries are mostly transported on an articulated lorry. It is the responsibility of the customer to notify us if there is inadequate turning, If we find that we cannot gain access to the delivery address or park within a safe and practical distance, a failed delivery charge will be applied to the customer.

FAILED DELIVERY
If a delivery is made to an address and no one is available to accept delivery, we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to the warehouse for restock. Charges are £49 for redelivery and 25% of the value of goods to restock.

DELIVERY PRICES
All prices include VAT – delivery is charged at £29.00 per complete order for worktops or accessories.
Please note that a £15 surcharge applies to single length or single item orders.

NEXT DAY DELIVERY FOR WORKTOPS
Next day delivery for worktops only applies if these 3 things are true, 1.The order is placed before 11am by telephone, 2. We have the stock, 3. The driver is in your area the next day.

CANCELLATIONS
To cancel your order or part order you must contact us in writing or telephone with your order reference number, which must reach us 24hrs before your delivery date, orders are sometimes processed immediately after they’ve been placed so we may have already made arrangements for it to be sent when you cancel it. If this is the case then we can’t always stop the order from being dispatched, dispatched meaning already loaded on to the lorry in an allocated place to coincide with the route planned for the next day of deliveries, Please note if this is the case there will be a re stock handling fee of 25% of the value of the returned goods or handling the goods back to stock.

CREDIT CARD SECURITY AND PRIVACY REPORT
When an order has been placed by telephone the credit / debit card details are inputted in to an online terminal handled by Sage-pay which uses encryption. We do not hold or save credit card numbers or any other financial data in our system s– each transaction requires the entry of a valid credit card number before it is processed. No data is transmitted in clear text between any web site during the payment process.
the card is then authorized, we have to process the order before we can claim the payment.
This website does collect personal information about you when you register an account.
We ask you for details about yourself because we want to ensure that we give you a service of the highest standards. The information you give us is not traded or sold on to other companies.

RETURNS AND REFUND POLICY:
Contact us within 7 days of receipt if your product is faulty by phone or email.
We will replace any item with a manufacturer fault within the guarantee at no cost to the buyer. please note we cannot issue an exchange or refund until we have received the goods back and inspected them.

If you have changed your mind and want to cancel the order for any reason there will be a will be a re stock handling fee of 25% of the value of returned goods, we are not a collection service neither do we run one you must use your own carrier unless we are exchanging the item where we will arrange transport for the exchange either by us or the manufacturer, please call us for information were we will give you the information were to ship back the item, The returned product must be in the original packaging and all parts accounted for before we issue a refund. PLEASE NOTE: If the product has been opened we cannot refund the items.
PLEASE NOTE: If you have over ordered we cannot refund the items.

CONDITIONS OF USE:
By using this website you agree to be bound by the following conditions of use. If you do not wish to be bound by these conditions, then please do not use the site.

This site is virus free. You must agree that you will not make a claim for damages as a result from using this website. The owners of this website operate to the highest standards and do not believe that using this website can cause loss or damage to your PC.